At Appvestments, we are committed to delivering exceptional creative and marketing solutions for our clients. We take pride in our services and aim for complete customer satisfaction. However, if there’s any need for a refund, we have outlined our policy to ensure transparency and fairness. Please review the terms below for clarity on how our refund process works.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Service Not Rendered: If the requested service has not been started or delivered within the agreed timeline.
- Incomplete Delivery: If the final deliverables are significantly incomplete and do not meet the agreed service scope.
- Technical Issues or Errors: If the service provided contains substantial technical errors that prevent it from being usable or as described in our agreement.
- Change in Scope by Appvestments: If we are unable to fulfill the project as initially agreed due to unforeseen circumstances on our end.
Note: Dissatisfaction based on subjective preference (e.g., design aesthetics) is not grounds for a refund unless Appvestments fails to adhere to the agreed project guidelines.
2. Refund Requests and Deadlines
All refund requests must be submitted within 14 days of the project delivery. Requests submitted after this period will not be eligible for a refund.
Refund requests can be made by contacting us at XYZ with the following information:
- Your full name and contact details
- The project or service name
- Order or invoice number
- A detailed explanation of the reason for the refund request
3. Non-Refundable Services
Certain services are non-refundable. These include:
- Partially Completed Projects: If a project is in progress and deliverables have already been provided (e.g., initial drafts or mockups).
- Subscription or Retainer Services: Fees paid for ongoing services such as monthly marketing retainers or subscriptions are non-refundable once the month’s work has begun.
- Third-Party Costs: Any expenses paid to third parties on your behalf (e.g., domain registrations, software licenses) are non-refundable.
- Customized Services: Any service specifically tailored for you that cannot be resold or repurposed.
4. Refund Process
Acknowledgment: We will confirm receipt of your refund request within 2 business days.
Review: Our team will evaluate your request to verify eligibility. This review process may take up to 7 business days.
Decision: If approved, we will notify you of the refund amount and the method of refund.
Refund Issuance: Refunds will be issued via the original payment method (e.g., credit card, PayPal) within 10 business days after approval.
5. Partial Refunds
In cases where only part of the service is deemed incomplete or unsatisfactory, we may issue a partial refund. The amount will be determined based on the scope of work already completed.
6. Dispute Resolution
If you are dissatisfied with our decision regarding a refund, please contact us at XYZ to discuss further. We are committed to resolving all issues fairly and promptly.
7. Cancellations and Refunds for Prepaid Services
If you cancel a prepaid service before it starts, you are eligible for a 100% refund. However, cancellations after the service has commenced will be prorated based on the work already completed.
8. Exceptions and Special Cases
We understand that every situation is unique. For cases not covered by this policy, Appvestments reserves the right to assess refunds on a case-by-case basis. Any exceptions will be made at our sole discretion.
9. Contact Information
If you have any questions or need further clarification, please feel free to reach out to us at:
Email: support@appvestments.bredware.com
Phone: +1 512-648-5271